FAQ
1. How long does shipping take to the USA?
We process orders within 1-3 business days. Once shipped, delivery times vary:
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Standard Shipping: 5-10 business days
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Expedited Shipping (Available at checkout): 2-5 business days
You will receive a tracking number via email once your order ships. Delivery times are estimates.
2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. We offer free standard shipping on orders over [e.g., $50] within the contiguous USA.
3. Do you ship outside the contiguous USA?
We currently only ship to addresses within the contiguous 48 United States.
4. What types of frames do you offer?
| Type | Material | Best For | Features |
|---|---|---|---|
| Picture Frames | Wood, metal, plastic, MDF | Photos, art, prints | Various sizes, tabletop or wall-mount |
| Photo Frames | Wood, metal, acrylic | Displaying photographs | Multiple openings, collage styles |
| Poster Frames | Metal, wood | Larger art prints, posters | Lightweight, easy assembly |
| Collage Frames | Wood, MDF | Multiple photos in one frame | Pre-arranged openings |
| Digital Frames | Plastic, metal | Displaying digital photos | Electronic, slideshow function |
| Shadow Box Frames | Wood, MDF | 3D items, memorabilia | Deep profile for dimensional objects |
Frame Sizes: We offer standard US sizes (4x6, 5x7, 8x10, 11x14, 16x20, 18x24, 24x36) as well as custom sizes. Always measure your artwork before ordering .
5. What types of vases do you offer?
| Type | Material | Best For | Features |
|---|---|---|---|
| Ceramic Vases | Ceramic, stoneware | Fresh or dried flowers, decor | Glazed or matte finishes, various shapes |
| Glass Vases | Clear, colored, frosted glass | Fresh flowers, floating candles | Transparent, shows stems |
| Porcelain Vases | Porcelain, bone china | Elegant decor, dried arrangements | Delicate, often hand-painted |
| Metal Vases | Stainless steel, brass, iron | Modern decor, dried arrangements | Durable, industrial look |
| Floor Vases | Ceramic, metal, glass | Large spaces, entryways | Tall, statement pieces |
| Tabletop Vases | Various | Centerpieces, small arrangements | Compact, versatile |
6. What types of decorative items do you offer?
| Category | Examples | Materials |
|---|---|---|
| Sculptures & Figurines | Abstract, animal, human forms | Resin, metal, ceramic, wood |
| Candles & Holders | Pillar candles, votives, candlesticks | Wax, glass, metal, ceramic |
| Wall Decor | Wall art, mirrors, tapestries | Canvas, wood, metal, fabric |
| Tabletop Decor | Trays, bowls, coasters, decorative boxes | Ceramic, wood, metal, glass |
| Seasonal Decor | Holiday-specific items | Various |
| Artificial Flowers & Plants | Silk flowers, preserved botanicals | Silk, plastic, preserved materials |
7. Are your products handmade?
Many of our items, especially ceramics and certain decorative pieces, are handmade or hand-finished. This means each piece is unique and may have slight variations in color, texture, and size. These characteristics add to the beauty and authenticity of the piece and are not considered defects.
8. How do I care for my frames, vases, and decor?
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Frames (Wood): Dust with soft, dry cloth. Avoid moisture. For glass fronts, use glass cleaner on a soft cloth (not directly on frame).
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Frames (Metal): Wipe with damp cloth; dry immediately.
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Vases (Ceramic/Glass): Hand wash with mild soap and water; dry thoroughly. Avoid abrasive cleaners.
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Vases (Metal): Wipe with damp cloth; dry immediately to prevent water spots.
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Sculptures/Decorative Items: Dust regularly with soft cloth or soft brush. For intricate pieces, use compressed air.
9. Do frames come with hanging hardware?
Most of our frames include hanging hardware (sawtooth hangers, D-rings with wire) attached. Instructions for wall mounting are typically included. Always ensure your wall can support the weight of the frame.
10. Are your vases watertight for fresh flowers?
Most ceramic, glass, and porcelain vases are watertight and suitable for fresh flowers. However, certain materials (like unsealed porous ceramics or certain metals) may not be suitable. Check the product description for specific use recommendations.
11. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.